““It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” Burger King said in a statement. Burger King added that the key words are “one of many signals to help managers understand service patterns.” “We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” Burger King said.”
Source : How Burger King’s AI headsets are transforming employee interactions | AP News
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